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Frequently asked questions
Answers about orders, shipping and our services.
Shopping & equipment
What does LightBros sell?
The catalogue includes moving heads, lasers, LED bars, strobes and mounting accessories. Check each listing for its model, variants and included items.
Are prices in Canadian dollars?
The displayed catalogue is in CAD. The final amount, applicable taxes and shipping charges appear at checkout. Check the displayed currency if you change markets.
How do I choose a variant?
Select the version you want on the product page before adding it to your cart. Price and availability may vary by selection. If unsure, send the reference to info@light-bros.com.
Can you help me plan a setup?
Describe the intended use, venue, equipment you already have and budget. These details help us discuss suitable products and any services you may need.
Shipping & tracking
What is the processing time?
The current policy allows 3–5 business days for processing, excluding weekends and holidays. Transit time is additional.
What are the estimated shipping times?
The policy lists 5–10 business days in Canada, 5–12 in the United States and 7–15 internationally. These are estimates and may vary with the carrier, demand and customs.
Is shipping free?
The shop advertises free shipping on orders of $500 or more. Check destination eligibility and any other charges at checkout and in the shipping policy.
How do I track my order?
A tracking number is emailed after dispatch. For shipping questions, contact info@light-bros.com with your order number.
What if my parcel is damaged or missing?
For a damaged parcel, the policy asks you to contact LightBros within 48 hours of delivery, with photos if possible. For a missing parcel, send the tracking and order numbers to info@light-bros.com.
Returns & refunds
How long do I have to request a return?
The policy provides 30 days after receipt to request a return. The item must be unused, in its original condition, with tags, packaging and proof of purchase. Policy exclusions apply.
How do I start a return?
Contact info@light-bros.com first. Once accepted, you will receive return instructions. Do not send an item without authorization and a return address confirmed by LightBros.
Can custom cases be returned?
Personalized products are excluded from returns under the current policy. Sale items and gift cards are also excluded. Confirm the terms for a custom case in your quote.
When is an approved refund issued?
The policy states that approved refunds are issued to the original payment method within 10 business days. Bank processing may take longer. Contact LightBros if more than 15 business days have passed since approval.
Services & quotes
Which services do you offer?
LightBros offers lighting sales, rental and installation, technical direction, operation and custom transport case design. Each scope is defined for the project.
What should I include in a quote request?
Specify the service, venue, date, schedule, relevant equipment and constraints. Photos, dimensions and exact product references help the discussion.
Is every shop product available for rental?
No. Rental availability is confirmed separately by model, quantity and date. A sales listing does not confirm rental stock.
How does technical direction differ from operation?
Technical direction covers project preparation and coordination. Operation covers running the equipment during the event. A project may need both; this is defined in the quote.
How do I start a custom case project?
Send the equipment models, dimensions, weight and photos. Specify the accessories to store and how the case will be transported. Design and terms are discussed using those details.
Which regions do you serve, and how can I contact you?
LightBros is based in Bolton-Est and supports events throughout Quebec, including Montreal and Quebec City. Include your city, venue and date in your quote request so we can discuss availability, travel and technical requirements. Email info@light-bros.com or use the Quotes & contact page.